2je Privacy Policy – How We Handle Your Data

This Privacy Policy applies to all users of the 2je platform, which includes the website at 2je.pro and the 2je mobile app. It sets out how we collect, store, process and share personal information in connection with providing our sports betting, casino and live casino services to users in Pakistan.

By registering an account or continuing to use the 2je platform, you acknowledge that you have read this Privacy Policy and understand how your data will be used. If you do not agree with how we handle personal data as described in this document, you should not create or continue to use an account on 2je.

This policy should be read alongside the 2je Terms and Conditions, which set out the overall agreement governing your use of the platform. Where the Terms and Conditions and this Privacy Policy address the same matter, this Privacy Policy takes precedence with respect to data and privacy matters.

We collect personal information from you in several ways as part of operating the 2je platform. The information we collect depends on how you interact with us.

Registration information: When you create a 2je account, we collect your full name, date of birth, Pakistan mobile number, and the login credentials you choose. This information is used to create and identify your account.

Identity verification data: Before your first withdrawal, we collect a copy of your valid CNIC (National Identity Card) and confirm your registered mobile number via OTP. This is a one-time process required to verify that you are who you say you are and that your PKR can only be withdrawn to accounts in your own name.

Transaction data: Every deposit and withdrawal on your 2je account is logged, including the PKR amount, payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), transaction reference number and timestamp.

Betting and gaming activity: We retain a record of the bets you place, the casino games you play, the markets you access and the outcomes of those activities. This forms part of your account transaction history.

Device and technical data: When you access 2je, we automatically collect certain technical information including your device type, operating system, browser type, IP address and session timestamps. This is used for security monitoring and platform performance.

Communications: If you contact 2je support, we retain a record of that communication including its content, so that we can follow up effectively and maintain a complete service history for your account.

The personal data we hold about you is used exclusively for the purposes of operating the 2je platform and providing services to you. We do not use your data for purposes unrelated to your account or the services we provide.

• Account management: To create, maintain and secure your 2je account, process your login and keep your account details up to date.
• Transaction processing: To process PKR deposits and withdrawals via your chosen payment method and maintain an accurate transaction record.
• Identity verification: To verify your identity before processing withdrawals, as a security measure to protect your PKR balance.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access and violations of our Terms and Conditions.
• Responsible gaming: To monitor account activity for patterns associated with problematic gaming behaviour and to apply any account limits or restrictions you request.
• Platform improvement: To analyse usage patterns in aggregate and improve the performance, reliability and user experience of the 2je platform.
• Legal compliance: To comply with applicable legal obligations as required under the laws of the jurisdiction in which we operate.
• Customer support: To respond to your enquiries, resolve account issues and maintain a service history for your account.

We will not use your data for unsolicited marketing beyond platform-related communications. If we send promotional communications, these will relate to 2je offers and updates and will be sent to your registered mobile number or via in-app notification.

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to fulfil the contract with you – i.e., operating your 2je account, processing deposits and withdrawals and settling bets.
• Legitimate interests: We have a legitimate interest in preventing fraud, maintaining platform security and improving the 2je service for all users.
• Legal obligation: Certain data – particularly identity verification records – may be retained to comply with legal requirements that apply to our operations.
• Consent: Where we rely on your consent to process certain data, you may withdraw that consent at any time by contacting us. Withdrawal of consent for data that is necessary to operate your account may result in account closure.

2je does not sell your personal data. We share your data only in the limited circumstances described below:

Payment processors: When you make a deposit or request a withdrawal, we share the necessary payment details with your chosen payment provider – JazzCash, Easypaisa, Raast, your bank or your card issuer. This is strictly limited to the information required to complete the transaction.

Identity verification providers: We may use a trusted third-party identity verification service to assist with the CNIC verification process. These providers are contractually bound to process your data only for the purpose of verification and are not permitted to use it for any other purpose.

Platform infrastructure providers: The technical systems that power 2je are supported by third-party hosting and infrastructure providers. These providers process data on our behalf under data processing agreements that restrict how they may use the data.

Legal requirements: We may disclose your personal data where we are required to do so by applicable law, court order or in connection with any legal proceedings. In such cases, we will share only the minimum data required to fulfil the legal obligation.

We do not share your data with advertisers, data brokers or any third party for purposes unrelated to the operation of your 2je account.

When you make a PKR deposit or withdrawal at 2je using JazzCash, Easypaisa, Raast, bank transfer or card, the payment details you provide are processed directly by the relevant payment provider. 2je does not store full card numbers or complete bank account credentials on our own systems.

We retain a transaction record that includes the payment method type, the PKR amount, the transaction reference number and the date and time of the transaction. This is stored as part of your account history and is used to resolve any disputes or discrepancies relating to deposits or withdrawals.

Your payment details are encrypted in transit using industry-standard protocols. We require that your payment account name matches your 2je account name as an additional safeguard against unauthorised transactions.

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to enable us to resolve any disputes, address any complaints and comply with applicable legal obligations.

If you request closure of your 2je account, we will process that request and cease active use of your data. However, certain records – including transaction history, identity verification documents and communications – may be retained for a period after account closure as required by law or our legitimate interests in fraud prevention.

Once the retention period for a particular category of data has passed, we will securely delete or anonymise it so that it can no longer be associated with you personally.

• Active account data: Retained for the lifetime of your account plus a reasonable post-closure period
• Transaction records: Retained in line with applicable legal retention requirements
• Identity verification documents: Retained for the required period after account closure
• Support communications: Retained for a reasonable period to enable follow-up

2je implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

Encryption: Data transmitted between your device and the 2je platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our systems is encrypted at rest.

Access controls: Access to personal data within our organisation is restricted to staff who need it to carry out their specific roles. We operate a least-privilege access model and log access to sensitive data.

Account security: Your 2je account is protected by a password of your choice and OTP verification for sensitive actions including withdrawals. We strongly encourage you to use a strong, unique password and to never share your login credentials with anyone.

Monitoring: We monitor account activity and system logs for unusual patterns that may indicate a security incident or attempted fraud. Suspicious activity triggers internal review and, where appropriate, account restrictions.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. If you believe your 2je account has been accessed without your authorisation, you should change your password immediately and contact us.

2je uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file that is stored on your device when you visit a website or use an app.

Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your preferences and ensure that the betslip and account features work correctly. You cannot opt out of essential cookies without preventing the platform from functioning.

Analytics cookies: We use analytics tools to understand how users interact with the 2je platform in aggregate – which pages are visited most, where users drop off, how long sessions last. This data is anonymised and used to improve the platform. You can opt out of analytics cookies through your browser settings.

Security cookies: These help us identify and prevent suspicious activity by recognising unusual login patterns or multiple failed authentication attempts from the same device.

You can control cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use the 2je platform properly.

As a user of the 2je platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data we hold about your account at any time by contacting us at the email address on our Contact page.
• Right to correction: If any of your personal data is inaccurate or out of date, you can update it in your account settings or request a correction by contacting support.
• Right to deletion: You may request deletion of your personal data. We will process such requests subject to any legal obligations that require us to retain certain records for a defined period after account closure.
• Right to restrict processing: In certain circumstances, you may request that we restrict how we use your data while a dispute or complaint is being resolved.
• Right to withdraw consent: Where our processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the email address shown at the bottom of this policy. We will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we are acting on the instructions of the correct account holder.

The 2je platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account on 2je, please contact us immediately.

Where we identify that an account has been registered by a minor, we will immediately suspend that account, forfeit any balance and delete the associated personal data, retaining only the minimum information necessary to prevent the individual from re-registering.

2je may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable legal requirements. When we make material changes, we will notify registered users via their registered mobile number or through an in-app notification, and we will update the "Last Updated" date at the top of this page.

We recommend reviewing this Privacy Policy periodically. Continued use of the 2je platform after changes have been communicated constitutes acceptance of the updated policy. If you have concerns about any change to how we handle your data, please contact us before the changes take effect.

If you have any questions, concerns or requests relating to this Privacy Policy or how 2je handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within two business days.

For urgent concerns regarding suspected unauthorised access to your account or a potential data security incident, please contact us as soon as possible and we will prioritise your query.

Contact email: [email protected]